Innovation 101: Associative Thinking Session – School Websites

I’ve blogged before about what makes a person, team, or organization innovative.  The experts seem to agree that a significant, if not the top condition or attribute of an innovative experience is associative thinking.  It is largely the reason I gave people the book, “Steal Like An Artist” for birthdays (etc) while I was the Chief Innovation Officer at Saint Leo.  It helped remind people to carry a mindset of paying attention to solutions from other places. The key is looking around to see how something is being done effectively in another context and bringing it to your context – that is innovation. To that end, let’s have an associative thinking session.  Are you up for it?  I was reading an editorial recently in IHE entitled, “What’s Wrong With English Department Websites?”  The writer was lamenting a litany of weaknesses presented by most College / University English Department websites.  That said, the article could have just as easily appear in Wired, INC., or as a tutorial for WordPress.  The writer, James Van Wyck (PhD) expresses the same problems found on most bad websites: a lack of relevance to the actual audience, poor storytelling, a lack of meaningful information, and more.  (Note – the article was content focused and not SEO focused.) The only real difference between the arguments found in this article and an Inbound Marketing firm’s blog is the percentages of “badness” being addressed.  It’s probably not far reaching to say that 85% of all higher education department websites are bad…really, really bad.  In fact, you could likely argue the same thing for most college or university websites in general.  They do not seem to consider their audience effectively, they do not tell the right stories, they are hard to navigate, and it is often hard to get the information you are after. But as I read the article, chuckling and shaking my head at the same time, another conversation came to mind.  I’ve blogged before that my dad works in the church world.  He is an extremely good communicator (aka preacher), fantastic with organizational consulting, a sharp auditor, and he helps churches grow by leaps and bounds.  In other words, what I try to do for higher education, my dad has been doing for evangelicals twice as long.  My dad invited me to a webinar he was putting on for a group of head pastors and senior leaders a few weeks back. The speaker was an author of a book that would not likely come across my radar: “Not Your Parents’ Offering Plate (Dr. J. Clif Christopher , 2008 ).” Interestingly, the talk was as much about generational proclivities, values, and charities, as it was about church giving. But this researcher and author, who had some fascinating statistical analytics to share, made some extremely poignant and salient arguments for the religious sector which could easily be transferred to higher education. (Remember, this is an associative thinking exercise.) So, Dr. Christopher discussed the very real dilemma many churches face… Read More

Jeff shaking hands with Sir Ken Robinson

The Fifth Discipline – Revisited

Having taken all manner of personality indicators, I agree with their consistent findings that people who do not perform effectively, in a collaborative fashion, nor with a proper prioritization of goals, are easily waived off in my brain as “morons.”  I struggle to give second chances and I quickly look for workarounds to people and departments that appear obstructivistic regarding forward thinking initiatives, student support, or even student learning, etc. 

Asking Tough Questions (aka, did I destroy my career?)

For almost 25 years I have seen colleges and universities fail when it comes to any kind of holistic approach to the student experience.  It doesn’t matter if it’s on-ground or online, students feel disconnected.  (Heck, staff and faculty typically feel disconnected…)  When someone needs help, it often feels like there is none.  When someone is poking around on a computer at 3am trying to find support, there often is none.  Why?  Because education is a people business.  There are only so many hours in the day and only so many channels by which to communicate.  Students, faculty, and staff can go hours, days, and sometimes weeks before receiving help. 

Jeff Borden giving a keynote address in Germany

Impression Management – it’s more important than you think…

Profiles are more and more a crucial component of our lives.  It’s not quite as reported today as it was five years ago when we were still figuring out just how profiles worked, but the web is littered with reports of people who lost jobs, scholarships, marriages, or worse, because a profile was not private enough, a person had multiple profiles, or because someone shared a profile of another person without their permission.  Those things still happen, they just aren’t newsworthy anymore.  But just because our information hungry brains also crave novelty doesn’t mean this isn’t an issue.  Especially for younger parts of our society.  It’s called impression management and it’s worth talking about.

Innovation 101

Google it.  Explore if through ERIC.  Do what you do so well!  Research the idea, the strategy, etc.  See how other schools have done it, or alternatively, see if there are reasons schools have chosen NOT to do something.  Look at the business stream in which the initiative was accomplished and then ask how it might be performed in a your specific higher education context.  Ping your network and ask colleagues what they think.  Go to Twitter or LinkedIn and create a post about it, looking for comments and feedback.  Just noodle with it.  Even if you finally conclude that it can’t work or if you never end up using it, the continual practice will help.  See, as you collect more and more of those ideas, you’ll start to have a throng of options available when the right day comes. 

I Can Name Innovation In Three Notes….

Is taking a solution used at another school…or maybe a hundred other schools, and implementing that solution at your school innovative?  You can argue that every school is a completely unique context.  After all, your school has your own ecosystem filled with nay-sayers, accreditation concerns, nuanced courses, niche enrollments, etc.  So, if that is your definition of context (instead of education vs health care, etc), then I guess EVERY school is innovative.  But that seems like an incredibly watered down version of innovation to me.  I don’t think that is innovative. 

Grow Up and Knock It Off!

Higher education is broken.  I’ve talked to educators and administrators from the most famous institutions on the planet.  All of them have horror stories of how impossible it is to overcome the baggage, the traditions, the paradigm that is higher education.  Not the Ivy Leagues, not the most innovative community colleges and not even the for-profits who were designed to do exactly that.  The system is broken and at this point it’s hard to find anyone or any way to fix it.

Is ASU Innovative?

The normal dysfunction of higher ed was clarified for me by a professor at ASU.  He was explaining how impossible it was to create a curriculum map.  He said that they have potentially 10 or more versions of any given class, often under different departments entirely.  Those 10 versions of the class are taught 10 completely different ways with no more than a nod to outcomes and objectives.  So, trying to find “the” course of truth to use for a large-scale experience is impossible.  They ended up creating yet another version from scratch.  That description is not only the opposite of innovative, it’s not even inline with the most effective practices for education.